At Aradhaya Mart, customer satisfaction is important to us. We strive to deliver quality spiritual products with care and devotion. Please review our refund and return policy carefully.

1. Return Eligibility

You may request a return or replacement if:

• You receive a damaged product
• You receive an incorrect item
• The product arrives defective
• The product is missing from your order

To be eligible:

• The request must be raised within 48 hours of delivery
• Product must remain unused and in original packaging
• Product images or videos may be required for verification

2. Non-Returnable Products

The following products are generally not eligible for return:

• Used products
• Customized or personalized items
• Products damaged after delivery
• Spiritual products used for rituals or puja
• Items returned without original packaging

3. Refund Process

Once your request is approved:

• Refunds will be processed to the original payment method
• Processing may take 5–7 business days
• Bank or payment gateway timelines may vary

4. Replacement Policy

If a damaged or incorrect product is received, we may offer:

• Product replacement
• Store credit
• Refund (where applicable)

5. Order Cancellation

• Orders may be canceled before dispatch
• Orders already shipped cannot be canceled
• Refunds for canceled orders will be processed within applicable timelines

6. Shipping Charges

• Shipping charges are generally non-refundable
• Return shipping costs may apply unless the issue is from our side

7. Contact Us

For refund or return assistance:

Aradhaya Mart
📞 +91 9632587410
📧 aradhayamart@gmail.com
📍 Surat, Gujarat, India